Terms & Condition
Terms & Conditions
Welcome to Taxi Geelong. By booking or using our transportation services, passengers agree to follow the terms and conditions listed on this page. These guidelines help us provide safe, comfortable, and reliable taxi services across Geelong for every customer.
Taxi Geelong reserves the right to update service policies, pricing, booking terms, and transportation conditions anytime without prior notice.
Booking Policy
Passengers are encouraged to provide correct booking information including pickup address, destination, phone number, and preferred travel time. Incorrect booking details may affect pickup schedules and transportation availability.
Taxi Geelong accepts advance bookings as well as immediate ride requests depending on vehicle availability and operating conditions across Geelong.
Pickup Responsibility
Passengers should remain ready at the selected pickup location during scheduled booking times. Delays caused by passenger unavailability may affect transportation timing and waiting charges may apply in certain situations.
Our drivers always attempt to contact passengers before cancelling unconfirmed pickups when possible.
Pricing Information
Taxi Geelong provides fair and transparent pricing for transportation services. Final fares may vary depending on:
Travel Distance
Waiting Time
Traffic Conditions
Toll Charges
Late-Night Travel
Airport Pickups
Special Event Transportation
Passengers are responsible for confirming ride details before starting the journey.
Payment Terms
Taxi Geelong accepts approved payment methods including cash and selected digital payment options depending on availability. Passengers must complete payments immediately after ride completion unless alternative business arrangements have been approved earlier.
Failure to complete payments may result in refusal of future transportation services.
Passenger Conduct
Passengers are expected to behave respectfully during every journey. Taxi Geelong drivers reserve the right to refuse transportation services when passengers display unsafe, abusive, violent, or inappropriate behaviour affecting driver safety or vehicle conditions.
Passengers are responsible for damages caused intentionally inside vehicles during transportation.
Vehicle Cleanliness
Taxi Geelong maintains clean and comfortable vehicles for all passengers. Customers are requested to avoid actions causing unnecessary mess, vehicle damage, smoking violations, or unsafe travel situations inside taxis.
Additional cleaning charges may apply when vehicles require professional cleaning due to passenger actions.
Cancellations
Passengers may cancel bookings before driver dispatch without additional charges in most situations. However, cancellation fees may apply for late cancellations, airport pickups, special bookings, or situations where drivers already arrive at pickup locations.
Taxi Geelong reserves the right to cancel bookings caused by weather conditions, traffic emergencies, vehicle issues, or safety concerns.
Luggage Policy
Passengers may carry standard luggage, shopping bags, and personal belongings depending on vehicle space availability. Oversized luggage, hazardous materials, or restricted items may not be accepted for transportation.
Passengers remain responsible for personal belongings carried during every journey.
Lost Property
Taxi Geelong always attempts to assist passengers in locating lost belongings left inside vehicles. However, we cannot guarantee recovery of missing items after journey completion.
Passengers should contact our support team immediately after noticing lost property concerns.
Service Availability
Taxi Geelong provides transportation services across Geelong and nearby suburbs depending on driver availability, operating hours, weather conditions, and local travel restrictions. Certain services may remain unavailable during extreme weather or emergency situations.
Safety Commitment
Passenger safety remains one of our highest priorities. Taxi Geelong focuses on professional drivers, safe transportation practices, clean vehicles, and comfortable travel experiences helping passengers enjoy reliable transportation across Geelong anytime daily.
By using Taxi Geelong services, passengers agree to follow all transportation terms, booking conditions, and safety guidelines listed on this page.